Periodically, franchise, utility, PEG and convenience fees are adjusted in keeping with regulatory requirements.

Effective March 1, 2019, Wave Broadband will implement a Non-Payment Service Restoral Fee. With this change,customers that have had their services terminated for failure to pay for such services will be charged a $35 fee to have their services restored. This fee is being implemented to help defray Wave’s administrative, accounting and field operational costs and expenses associated with the restoration of services. Further, if Wave must deploy a technician to the customer’s premises to physically reconnect the services, Wave will charge an additional fee of $60.

Also effective March 1, for customers that subscribe to our Expanded Content video tier, we will be reducing their monthly bills by $1.00/month. This is a reflection of Wave’s commitment to negotiating fair and reasonable network carriage agreements on behalf of our customers. We were able to negotiate more favorable pricing with some programming vendors so we are directly passing through those cost savings to our customers. Additional details will be included in customer’s billing statements in the coming weeks.  Thank you for choosing Wave Broadband.  1-866-928-3123.